Contact & Support

Here at Uprise we value customer satisfaction and believe in high quality LED lighting solutions, delivered fast. Your feedback is of great value to us, you can contact us any time for any support needed at stevie@upriseled.com

How long does it take for me to receive my order?
Typically we aim to dispatch for next day delivery. However due to the current logistical challenges delivery is may take 1-3 days from order on in stock UK products.

What is your return and exchange policy?
We have a no refund policy on custom manufactured solutions due to the time and effort invested. On bespoke made orders we check very carefully to ensure accuracy. Should there be a genuine mistake, this can be discussed with your contact representative.

How do I change my shipping address? 
This can be done by contacting us ahead of time. You can contact us via sales@upriseled.com or call us on 0116 406 2959

How do I track the status of my order?
A tracking number will be provided to you by email from DPD, Royal Mail, Parcel Force or Fedex. This will allow you to track the status of your parcel. Occasionally we may use other courier options such as MyHermes depending on size of goods. In this case you should receive a tracking number by email.

How do I receive customer support?
You can call on 0116 406 2959 or email us at sales@upriseled.com for support.

What do I do if I entered an incorrect shipping address?
If you have accidentally entered an incorrect shipping address let us know and we'll do our best to remedy the situation.

Do you ship to my country?
At present we are focusing solely on the UK for shipments.

Will my items come in one package?
This will depend on the size of your order. Typically order sizes are one package.

Alternatively, feel free to use our contact form below.