Contact & Support
Whatsapp: 07957 180481 > Send us project info for fast follow up
Email: email@example.com > " "
Phone: 07957 180481
Here at Uprise we value customer satisfaction and believe in high quality LED lighting solutions, delivered fast. Your feedback is of great value to us, you can contact us at any time for any support needed at firstname.lastname@example.org
How long does it take for me to receive my order?
Typically we aim to dispatch for next day delivery. However due to the current logistical challenges delivery is may take 1-3 days from order on in stock UK products.
What is your return and exchange policy?
For all off the shelf items we have a 30 day FREE returns policy for unused items. If we've made a bespoke LED strip solution for your specific request and there is a fault, simply send back and we'll repair and return. Alternatively we ask to purchase a new replacement part and we'll refund on the return of the item in question.
We have a no refund policy on custom "made to measure" manufactured LED solutions due to the added time and effort invested. On bespoke made orders we check very carefully to ensure accuracy. Should there be a genuine mistake, this can be discussed with your contact representative. Rest assured our aim is always to ensure great customer satisfaction in any case.
What's the warranty on standard off the shelf items & bespoke solutions?
We typically offer between a 2-5 year warranty depending on product type. For example LED profiles and our range of commercial grade LED controllers are 3-5 year. LED strip lights are 2-5 year. For all "made to order" LED tape light solutions we offer a 2 year warranty back to base warranty.
How do I change my shipping address?
This can be done by contacting us ahead of time. You can contact us via email@example.com or call us on 07957 180481
How do I track the status of my order?
A tracking number will be provided to you by email from DPD, Royal Mail, Parcel Force or Fedex. This will allow you to track the status of your parcel. Occasionally we may use other courier options such as MyHermes depending on size of goods. In this case you should receive a tracking number by email.
How do I receive customer support?
You can message on 07957 180481 (whatsapp), 07957 180481 or email us at firstname.lastname@example.org for support.
What do I do if I entered an incorrect shipping address?
If you have accidentally entered an incorrect shipping address let us know and we'll do our best to remedy the situation.
Do you ship to my country?
At present we are focusing solely on the UK for shipments.
Will my items come in one package?
This will depend on the size of your order. Typically order sizes are one package.
Alternatively, feel free to use our contact form below.